At some point you’ll need to draw a line in the sand and put forward a clear explanation that defines your salon culture. It is essential you provide a clear definition of what is and what isn't acceptable behaviour.

This clear definition will be the difference between your team performing or not. The goal is to have your salon team operating above the line at all times and maintaining consistency for you clients. Never before as a salon owner have you had to embark on as many courageous leadership decisions.

Operating above the line is open and positive. It encourages the team to have ownership over the salon business, and become accountable and responsible .

Operation below the line is closed and negative. It is about denial, excuses, defensiveness and blame. Becoming an above the line leader is not easy. It’s about putting systems in place so that your team are accountable for the salon making a profit.

This is not an easy task, but very necessary. Here are a few of my tips to help you operate above the line:

• Create systems that attract the right team members, those who want to behave in an accountable way.
• Create a culture where everyone wants to be responsible and take ownership.
• Offer an education pathway to grow your team towards your salons goals.

When your team aligns with the salon culture, they will enjoy being accountable and responsible for introducing colour, home care products and re-booking every client.

Your education program helps build confidence within the individuals, they feel secure and understand their responsibilities.